About
Highly motivated and customer-focused Waiter with a proven track record of delivering exceptional service in fast-paced restaurant environments. Eager to leverage strong interpersonal skills, efficiency, and a passion for hospitality to contribute to a dynamic team in Finland, ensuring outstanding guest experiences and operational excellence.
Work
London, England, UK
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Summary
Managed dining experiences for a high-volume bistro, ensuring exceptional service and operational efficiency for diverse clientele.
Highlights
Delivered exceptional table service to an average of 50+ guests per shift, consistently earning positive feedback and contributing to a 15% increase in repeat customer visits.
Managed orders and payments accurately using POS systems, reducing errors by 10% and streamlining service flow during peak hours.
Collaborated effectively with kitchen and bar staff to ensure timely food and beverage delivery, enhancing overall dining efficiency and customer satisfaction.
Proactively identified and resolved guest concerns, improving guest satisfaction scores by 8% through attentive and personalized service.
Trained 3 new team members on service standards and menu knowledge, contributing to a cohesive and high-performing front-of-house team.
Manchester, England, UK
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Summary
Provided friendly and efficient food and beverage service in a busy cafe environment, maintaining high standards of cleanliness and customer interaction.
Highlights
Served an average of 70+ customers daily, efficiently managing orders and ensuring quick turnaround times for beverages and light meals.
Maintained high standards of cleanliness and hygiene across dining areas and service stations, contributing to a 95% health inspection rating.
Handled cash and card transactions accurately, reconciling daily sales records with zero discrepancies over a two-year period.
Assisted with inventory management and stock rotation, reducing waste by 5% and ensuring product freshness for daily operations.
Languages
English
Finnish
Skills
Customer Service
Guest Relations, Conflict Resolution, Service Excellence, Client Satisfaction.
Food & Beverage
Menu Knowledge, Wine Pairing, Beverage Service, Order Taking.
Restaurant Operations
POS Systems, Table Management, Inventory Control, Cash Handling, Opening/Closing Procedures.
Teamwork & Communication
Cross-functional Collaboration, Active Listening, Interpersonal Skills, Training & Mentoring.
Efficiency & Time Management
Multitasking, Prioritization, Fast-paced Environments, Problem-Solving.
Health & Safety
Food Safety, Hygiene Standards, Sanitation Protocols.